A three-dimensional spine runs down this page: it begins as the whole backbone, dives into the spinal canal as you scroll, passes a see-through section that reveals hidden bottlenecks, and ends at the AI brain.

Operational SpineDesigned for Healthcare.Synapsed with AI

From the first message to the final claim, Vascue runs the front desk and the operations behind it, so your team can focus on care.

Get a DemoRead the case study

Prefer email? [email protected]

01 · Triage

Every inquiry heard, and routed to the right place.

A WhatsApp front desk that answers, triages, books, and quotes, 24/7 and multilingual. It reads referral letters, clinical notes, and lab results, so every inquiry reaches the right team.

  • 24/7 multilingual
  • Reads referrals, notes & lab results
  • Syncs to Cliniko & calendars
  • Instant quotes
LiveTriage

Referral letter

redacted

MRI Lumbar Spine, itemized quote attached.

Available: Tue 09:20, Tue 11:40, Wed 14:00

PII masked before anything leaves. Representative conversation.

02 · Vision · see through

See through your operations.

Every visit becomes a stream of events: arrival, in-room, completion, report status. Vascue turns those events into action, surfacing the bottlenecks you couldn't see.

  • Arrival
  • In-room
  • Complete
  • Report

Journey + Analytics · in development

How patient-journey automation works

Journey · Event stream

Journey + Analytics · in development

Load by day · reception

Findings:

47-minute gap between in-room and report at station 2.

Recurring Tuesday bottleneck at reception.

Impression:

Recoverable capacity, visible for the first time.

Representative case

03 · Resolve

From referral photo to finished claim in about a minute.

Pricing, fee-code mapping, and claim forms generate automatically, with every conversation and visit feeding the next decision.

  • ~60s referral → quote
  • Auto fee-code mapping
LiveClaims
How claim automation worksSee all capabilities

Referral letter

redacted
Claim form

Fee code

redacted

Insurer

redacted

From this photo to this form, in about a minute.

Proven in production

Already carrying the real workload.

Not projections. Live production numbers from the deployment running today.

110,000+
messages handled
99.2%
replies rated correct by staff
~60s
from referral photo to quote
6,500+
patients served

Live in a private hospital radiology department in Hong Kong. Read the case study

Every session starts with a patient that is already logged, scheduled and ready to go. The integration with Cliniko is so seamless that I no longer worry about overbooking or mis‑communication. It’s like having a personal secretary in my pocket.
Alex C.

Alex C.

Sports Therapist Trainee, Vibes X ATPE Physiotherapy & Sports Therapy Center

Rated 5 out of 5 stars5.0 Ratings
Having Vascue’s AI in place feels like adding 2 extra 24/7 staff to the call centre team, handling the quotation requests, appointment enquiries, and ticket creation that would otherwise be on us.

Radiology Department Manager

Private Hospital, Hong Kong

Rated 5 out of 5 stars5.0 Ratings
Using the AI front desk to handle administrative tasks before arriving at the clinic has been incredibly convenient. I could easily book my appointment, check the doctor’s availability, and even upload my referral letter for insurance claims before the therapy session. This streamlined process ensured a smooth visit with minimal waiting time, allowing me to focus solely on my consultation.
Tim C.

Tim C.

Patient with Right Knee Pain

Rated 5 out of 5 stars5.0 Ratings
The AI frontdesk has become our first line of defense against missed appointments. By routing booking requests straight into Cliniko, I can focus entirely on treatment. No more phone juggling or double‑entry.
Avery Y.

Avery Y.

Registered Sports Therapist, Athletic Training and Performance Enhancement Studio

Rated 5 out of 5 stars5.0 Ratings
Having the AI frontdesk handle inquiries and booking has cut my administrative time in half. I can now devote all my energy to rehabilitation, while patients feel reassured that their slot is confirmed instantly.
Wendy L.

Wendy L.

Physiotherapist, Vibes X ATPE Physiotherapy & Sports Therapy Center

Rated 5 out of 5 stars5.0 Ratings
Every session starts with a patient that is already logged, scheduled and ready to go. The integration with Cliniko is so seamless that I no longer worry about overbooking or mis‑communication. It’s like having a personal secretary in my pocket.
Alex C.

Alex C.

Sports Therapist Trainee, Vibes X ATPE Physiotherapy & Sports Therapy Center

Rated 5 out of 5 stars5.0 Ratings
Having Vascue’s AI in place feels like adding 2 extra 24/7 staff to the call centre team, handling the quotation requests, appointment enquiries, and ticket creation that would otherwise be on us.

Radiology Department Manager

Private Hospital, Hong Kong

Rated 5 out of 5 stars5.0 Ratings
Using the AI front desk to handle administrative tasks before arriving at the clinic has been incredibly convenient. I could easily book my appointment, check the doctor’s availability, and even upload my referral letter for insurance claims before the therapy session. This streamlined process ensured a smooth visit with minimal waiting time, allowing me to focus solely on my consultation.
Tim C.

Tim C.

Patient with Right Knee Pain

Rated 5 out of 5 stars5.0 Ratings
The AI frontdesk has become our first line of defense against missed appointments. By routing booking requests straight into Cliniko, I can focus entirely on treatment. No more phone juggling or double‑entry.
Avery Y.

Avery Y.

Registered Sports Therapist, Athletic Training and Performance Enhancement Studio

Rated 5 out of 5 stars5.0 Ratings
Having the AI frontdesk handle inquiries and booking has cut my administrative time in half. I can now devote all my energy to rehabilitation, while patients feel reassured that their slot is confirmed instantly.
Wendy L.

Wendy L.

Physiotherapist, Vibes X ATPE Physiotherapy & Sports Therapy Center

Rated 5 out of 5 stars5.0 Ratings
Privacy by architecture

Your patient data, under your control

Unlike most AI tools, Vascue keeps raw patient data self-hosted and masks identifiers before any content is passed onward. Compliant by design.

Explore security & privacy

  • Self-hosted

    Raw patient data is handled in our environment, not a third party's

  • Masked

    Identifiers removed before any content is passed onward

  • ISO 27001

    Independently audited, recertified on schedule

Features

Everything your front desk does, in one system.

From booking and triage to insurance claims and analytics, every capability is one connected system, not a pile of point tools.

  • AI Front Desk
  • Insurance & Claims
  • Visibility & Analytics
  • Security & Privacy
Explore all features
The whole backbone

Every signal reaches the brain.

From first message to final claim, one connected system. Ready to get your front desk listening?

  1. 01Talk to our medical AI specialists
  2. 02We customize your agents
  3. 03Go live, override anytime
Get a Demo

Prefer email? [email protected]